DigiDoctor FAQ


1) What is DigiDoctor?

Digi-Doctor is a comprehensive repository of all doctors practicing or teaching modern/ traditional systems of medicine. Enrolling on Digi-Doctor is completely voluntary and enables doctors to get connected to India’s digital health ecosystem.


2) Who can enrol on DigiDoctor?

Doctors from all systems of medicines (Modern Medicine – Doctors & Dentists, Ayurveda, Homeopathy, Unani, Siddha, and Sowa Rigpa), registered with their respective Medical Councils/ Registrars/ Boards can enrol on DigiDoctor.


3) What are the benefits of registering on DigiDoctor?
  • Digital Health Records: access health records of your patients from anywhere with the patients’ consent, and thus, provide better quality care
  • Go Paperless: sign e-prescriptions diagnostic reports, discharge summaries and e-Claims from your phone or web
  • Develop an online presence: share your specializations, work hours, and availability online. Enable patients reach you at your convenient time.
  • Other Benefits (coming soon): purchase services such as liability insurance online. Other government services will also be available digitally.
  • Tele-medicine: eligible doctors can build on online practice.

4) Is enrolling on DigiDoctor compulsory?

Enrolling on DigiDoctor is completely voluntary.


5) Is there a fee involved for using DigiDoctor services?

No. There is no fee involved for services of DigiDoctor.


6) I am not currently practicing. Can I enrol for DigiDoctor?

Yes. Doctors who are registered with their respective councils but are not practicing can enrol.


7) All doctors are mandated to register with their respective councils. Is there a need to enrol on DigiDoctor again? Why can’t DigiDoctor accounts be issued to all doctors automatically?

Processes for registration across Councils/ Registrars/ Boards of various States are in the process of getting streamlined. We are working closely with the National Councils to integrate all systems.


8) Who is the registration authority overseeing enrolment on DigiDoctor?

National Medical Council, Dental Council of India, Central Council for Indian Medicine, and Central Council for Homoeopathy are the National Councils overseeing enrolment along with the respective State Councils/ Registrars/ Boards.


9) What is the role of National Health Authority in DigiDoctor?

National Health Authority (NHA) is implementing the National Digital Health Mission(NDHM). NDHM focuses on developing the technological backbone for India’s digital ecosystem. DigiDoctor is a key building block of NDHM and is under the purview of NHA.


10) What are the rules doctors on DigiDoctor need to abide by?

DigiDoctor shall act as a single source of truth for all doctors across all systems of medicine. Falsification of information or misuse of account shall carry stringent penalties. Doctors will also need to abide by the rules of conduct placed by various services they are utilizing through DigiDoctor.


11) What is being done to spread awareness of DigiDoctor?

Information, Education and Communication (IEC) campaigns are being rolled out by NHA in conjunction with Health Departments of States and Union Territories.


12) Is there a DigiDoctor mobile application I can download?

Information, Education and Communication (IEC) campaigns are being rolled out by NHA in conjunction with Health Departments of States and Union Territories.

Data Security & Protection


1) Is my data on DigiDoctor secure?

DigiDoctor is highly secure and makes use of several inbuilt industry leading security mechanisms. All the data is transmitted over HTTPSfor secure communication and there is focus on data confidentiality, robustness, and data integrity. Furthermore, no information is shared without explicit consent of the information owner


2) What personal information does DigiDoctor gather?

DigiDoctorfollows a minimalistic approach to data collection and only seeks information which is absolutely necessary. DigiDoctor collects communication details, academic details, and employment details from all doctors. These are necessary for validation and to allow doctors to seek a variety of services online.


3) Once I create my account, will my information be visible to everyone?

Doctors can choose if they want their profile to be public and can also control the information to be visible to all.


4) Who can access my data on DigiDoctor?

Only publicly visible information can be accessed by third parties. Explicit consent will be sought from the doctors before sharing any information.


5) Will DigiDoctor use my records to regularly communicate with me?

DigiDoctor will contact doctors sparingly and only to share critical information.


6) How will my data be used by the government?

Anonymous records can be used by the government to make data driven public policy decisions. However, no individuals information shall be shared.


7) If I choose to make my profile public, am I liable to any violations?

DigiDoctor shall ensure that there are no legal or ethical violations for any publicly displayed information.

Creation of the Account


1) What is the process for creating a DigiDoctor account?
  • a. Create/ Login with your HealthID
  • b. Share details of – Registration, Academic Accomplishments, and Employment
  • c. Submit and Await activation

2) Is Aadhaar mandatory to create aDigiDoctor ID?

In Phase I, an Aadhaar enabled DigiDoctor ID is necessary to authenticate the doctor and enable them to e-sign documents. Later versions will allow doctors to enroll using other ID Proofs as well.


3) How long will it take to enrol on DigiDoctor?

The enrolment form should take 5-7 minutes to be completed online.


4) What documents will I need to keep handy to create an account on DigiDoctor?

Registration Number(s) and Academic Certificates are the only documents necessary.


5) Is there a deadline for uploading the documents on the portal?

There is no timeline for uploading of records and documents. Activation of the DigiDoctor account will be done only once the doctor has submitted all records and once these details are verified.


6) I am a final year student in my house surgency/ internship, can I register on DigiDoctor?

Only doctors registered with their respective Medical Councils/ Registrars/ Boards can enrol. We are adding multiple features to the site and students will be able to register as well in the future


7) I do not currently possess/ remember my Registration Number with my Medical Council. What can I do?

Some medical councils share details on their site. Please visit the Councils page on the DigiDoctor website to learn more. You may also contact your State Council/ Registrar/ Board to get your registration number.


8) My name has changed/ my name isn’t identical on all my records. Can I register on DigiDoctor?

Any changes in records will need to be approved by the Council/ Registrar/ Board.


9) Is it mandatory to fill all fields on DigiDoctor?

All starred fields are mandatory. They allow us to cross check the information provided.


10) Do I need to update all medical qualifications I possess?

It is advisable to include all your academic accomplishments.


11) Once I am registered in a specialty, does it mean I cannot do procedures outside my specialty?

The specialities listed on the DigiDoctor do not prevent doctors from treating patients in other areas. However, it is ideal that specialities listed are a part of the doctor’s core capabilities.


12) If I work in more than one hospital, can I list all the hospitals?

Please list all hospitals


13) What happens once I submit my application online?

If there is an exact match in the information provided to the registration information, your DigiDoctor account will be activated. Discrepancies are likely to delay account activation.


14) How long does it take to process my application?

The average processing time is expected to be 24 hours. However, inconsistencies in the information uploaded might delay some applications.

Keeping accounts up to date


1) Can I edit my personal information?

All personal information can be edited as and when necessary.


2) How often should I update my account?

We suggest that the account be updated every 6 months or annually.

Services offered through DigiDoctor


1) What are the services currently available through DigiDoctor?

All doctors will be able to e-sign online and access any digital medical records available on NDHM.


2) When will I be able to access electronic health records of my patients?

Electronic records will be accessible as soon as any health facility goes digital


3) What is the process for tele-consulting through DigiDoctor?

Tele-consulting services will be offered in Phase II. Please visit https://nha.gov.in/ndhm for more information.

Fraudulent Practices


1) What are the policies in place to prevent fraud on the website?

Falsification of information or misuse of account shall carry stringent penalties. Doctors will also need to abide by the rules of conduct placed by various services they are utilizing through DigiDoctor.


2) What can I do if I have information of fraudulent usage of DigiDoctor?

Please call 1800-11-4477 / 14477 or email us on ndhm@nha.gov.in

Technical Issues


1) I forgot my password, what should I do?

Please reset your password.


2) How do I change my password?

Please update your Health ID password.


3) I am having issues with the application whom do I need to contact?

Please call 1800-11-4477 / 14477 or email us on ndhm@nha.gov.in

Grievances


1) I wish to register a grievance. What should I do?

Please call 1800-11-4477 / 14477 or email us on ndhm@nha.gov.in