Frequently Asked Questions

Health ID


1) What is a Health ID?

Every patient who wishes to have their health records available digitally must start by creating a Health ID. Each Health ID will be linked to a health data consent manager (such as NDHM) which will be used to seek the patient's consent and allow for seamless flow of health information from the Personal Health Records module.

2) Is my Health ID unique?

Your Health ID is created by using your basic details and Mobile Number or Aadhaar Number. Thus, it will be unique to you and you have the option to link all your health records to this ID. You can also choose to create multiple IDs as modules for storing different segments although it is preferred and recommended that Health ID.

3) How do I get a Health ID?

Any Public Hospital, Community Health Centre, Health and Wellness Centre across India or any Healthcare provider who is in the National Health Infrastructure Registry will be able to support you to obtain a Health ID. You can also obtain a Health ID by self-registration. You can register here https://healthid.ndhm.gov.in/register

4) What all do I need to register for a Health ID?

Name,Year of Birth, Gender, Mobile No./Email, Aadhaar (optional)

5) Is Aadhaar mandatory to create a Health ID?

No. The process of generation of Health ID has voluntary usage of AADHAAR. This shall require a notification under Section 4 of AADHAAR Act. In addition, all Government financed health benefit schemes that require mandatory use of Aadhaar will have to notifiy under Section 7 of AADHAAR Act.

You can create your health account using your basic demographic details along-with digitally authenticable Mobile Number or Email ID.

6) What do i do if I forget my username or password?

If you are facing issues with creating or logging in to your existing health account, please contact us at ndhm@nha.gov.in or call us at our Toll Number 1800-11-4477 / 14477

7) Why am i unable to register myself for Health ID?

If you are facing issues with creating or logging in to your existing health account, please contact us at ndhm@nha.gov.in or call us at our Toll Number 1800-11-4477 / 14477

8) I have been locked out of account due to multiple invalid attempts. What do i do?

To ensure safety of your account, we have locked your account due to multiple invalid attempts. Please try again in sometime

9) I keep getting logged out of my account. Whom do I contact?

If you are facing technical or other issues with registration, please contact us at ndhm@nha.gov.in or call us at our Toll Number 1800-11-4477 / 14477

10) Who is a Health Data Consent Manager?

Health Data Consent Manger is used as an interface between the patient and healthcare provider, wherein if a patient provides consent via the application to seek his/her clinical report, the hospital provides that information.

11) What is partial consent and how is it different from consent?

Partial Consent is giving access to only selected fields to a Healthcare provider whereas Consent gives access to your complete health record

12) Will my child below 18 years also get a Health ID?

Yes. You can create a Health ID for your child through the same process using basic details, Mobile No. or Aadhaar

13) Can my newborn get a Health ID?

Yes. You can register for a Health ID for your newborn at the time of Birth Registration at a participating Registrar's office.

14) What are the benefits of a Health ID?

You can find all benefits of Health ID here: https://healthid.ndhm.gov.in/

15) How much time will registration take?

It takes less than 10 minutes as you only need to fill your basic details and validate your Mobile Number/Email ID or Aadhaar number.

16) Do I have to submit/ post any physical documents?

No. One of the aim of developing the NDHM framework is to make all processes efficient and paperless. You do not have to submit any physical documents anywhere.

17) Which doctors and healthcare providers can look at my health information?

The registered doctors and healthcare providers who are granted consent by you, will only be able to look at your health information.

18) Are my health records safe and secure?

The NDHM portal is highly secure and makes use of several inbuilt industry leading security mechanisms that encrypt entered information before transmission and receipt. Furthermore, no information is shared without without your explicit approval

19) Will my doctor be able to find out about past or current medical issues that I consider sensitive?

No. You can hide sensitive information by providing partial consent to the doctor.

DigiDoctor


About DigiDoctor

1) What is DigiDoctor?

Digi-Doctor is a comprehensive repository of all doctors practicing or teaching modern/ traditional systems of medicine. Enrolling on Digi-Doctor is completely voluntary and enables doctors to get connected to India’s digital health ecosystem.

2) Who can enrol on DigiDoctor?

Doctors from all systems of medicines (Modern Medicine – Doctors & Dentists, Ayurveda, Homeopathy, Unani, Siddha, and Sowa Rigpa), registered with their respective Medical Councils/ Registrars/ Boards can enrol on DigiDoctor.

3) What are the benefits of registering on DigiDoctor?

  • Digital Health Records: access health records of your patients from anywhere with the patients’ consent, and thus, provide better quality care
  • Go Paperless: sign e-prescriptions diagnostic reports, discharge summaries and e-Claims from your phone or web
  • Develop an online presence: share your specializations, work hours, and availability online. Enable patients reach you at your convenient time.
  • Other Benefits (coming soon): purchase services such as liability insurance online. Other government services will also be available digitally.
  • Tele-medicine: eligible doctors can build on online practice.

4) Is enrolling on DigiDoctor compulsory?

Enrolling on DigiDoctor is completely voluntary.

5) Is there a fee involved for using DigiDoctor services?

No. There is no fee involved for services of DigiDoctor.

6) I am not currently practicing. Can I enrol for DigiDoctor?

Yes. Doctors who are registered with their respective councils but are not practicing can enrol.

7) All doctors are mandated to register with their respective councils. Is there a need to enrol on DigiDoctor again? Why can’t DigiDoctor accounts be issued to all doctors automatically?

Processes for registration across Councils/ Registrars/ Boards of various States are in the process of getting streamlined. We are working closely with the National Councils to integrate all systems.

8) Who is the registration authority overseeing enrolment on DigiDoctor?

National Medical Council, Dental Council of India, Central Council for Indian Medicine, and Central Council for Homoeopathy are the National Councils overseeing enrolment along with the respective State Councils/ Registrars/ Boards.

9) What is the role of National Health Authority in DigiDoctor?

National Health Authority (NHA) is implementing the National Digital Health Mission(NDHM). NDHM focuses on developing the technological backbone for India’s digital ecosystem. DigiDoctor is a key building block of NDHM and is under the purview of NHA.

10) What are the rules doctors on DigiDoctor need to abide by?

DigiDoctor shall act as a single source of truth for all doctors across all systems of medicine. Falsification of information or misuse of account shall carry stringent penalties. Doctors will also need to abide by the rules of conduct placed by various services they are utilizing through DigiDoctor.

11) What is being done to spread awareness of DigiDoctor?

Information, Education and Communication (IEC) campaigns are being rolled out by NHA in conjunction with Health Departments of States and Union Territories.

12) Is there a DigiDoctor mobile application I can download?

Information, Education and Communication (IEC) campaigns are being rolled out by NHA in conjunction with Health Departments of States and Union Territories.

Data Security & Protection

1) Is my data on DigiDoctor secure?

DigiDoctor is highly secure and makes use of several inbuilt industry leading security mechanisms. All the data is transmitted over HTTPSfor secure communication and there is focus on data confidentiality, robustness, and data integrity. Furthermore, no information is shared without explicit consent of the information owner

2) What personal information does DigiDoctor gather?

DigiDoctorfollows a minimalistic approach to data collection and only seeks information which is absolutely necessary. DigiDoctor collects communication details, academic details, and employment details from all doctors. These are necessary for validation and to allow doctors to seek a variety of services online.

3) Once I create my account, will my information be visible to everyone?

Doctors can choose if they want their profile to be public and can also control the information to be visible to all.

4) Who can access my data on DigiDoctor?

Only publicly visible information can be accessed by third parties. Explicit consent will be sought from the doctors before sharing any information.

5) Will DigiDoctor use my records to regularly communicate with me?

DigiDoctor will contact doctors sparingly and only to share critical information.

6) How will my data be used by the government?

Anonymous records can be used by the government to make data driven public policy decisions. However, no individuals information shall be shared.

7) If I choose to make my profile public, am I liable to any violations?

DigiDoctor shall ensure that there are no legal or ethical violations for any publicly displayed information.

Creation of the Account

1) What is the process for creating a DigiDoctor account?

a. Create/ Login with your HealthID

b. Share details of – Registration, Academic Accomplishments, and Employment

c. Submit and Await activation

2) Is Aadhaar mandatory to create aDigiDoctor ID?

In Phase I, an Aadhaar enabled DigiDoctor ID is necessary to authenticate the doctor and enable them to e-sign documents. Later versions will allow doctors to enroll using other ID Proofs as well.

3) How long will it take to enrol on DigiDoctor?

The enrolment form should take 5-7 minutes to be completed online.

4) What documents will I need to keep handy to create an account on DigiDoctor?

Registration Number(s) and Academic Certificates are the only documents necessary.

5) Is there a deadline for uploading the documents on the portal?

There is no timeline for uploading of records and documents. Activation of the DigiDoctor account will be done only once the doctor has submitted all records and once these details are verified.

6) I am a final year student in my house surgency/ internship, can I register on DigiDoctor?

Only doctors registered with their respective Medical Councils/ Registrars/ Boards can enrol. We are adding multiple features to the site and students will be able to register as well in the future

7) I do not currently possess/ remember my Registration Number with my Medical Council. What can I do?

Some medical councils share details on their site. Please visit the Councils page on the DigiDoctor website to learn more. You may also contact your State Council/ Registrar/ Board to get your registration number.

8) My name has changed/ my name isn’t identical on all my records. Can I register on DigiDoctor?

Any changes in records will need to be approved by the Council/ Registrar/ Board.

9) Is it mandatory to fill all fields on DigiDoctor?

All starred fields are mandatory. They allow us to cross check the information provided.

10) Do I need to update all medical qualifications I possess?

It is advisable to include all your academic accomplishments.

11) Once I am registered in a specialty, does it mean I cannot do procedures outside my specialty?

The specialities listed on the DigiDoctor do not prevent doctors from treating patients in other areas. However, it is ideal that specialities listed are a part of the doctor’s core capabilities.

12) If I work in more than one hospital, can I list all the hospitals?

Please list all hospitals

13) What happens once I submit my application online?

If there is an exact match in the information provided to the registration information, your DigiDoctor account will be activated. Discrepancies are likely to delay account activation.

14) How long does it take to process my application?

The average processing time is expected to be 24 hours. However, inconsistencies in the information uploaded might delay some applications.

Keeping accounts up to date

1) Can I edit my personal information?

All personal information can be edited as and when necessary.

2) How often should I update my account?

We suggest that the account be updated every 6 months or annually.

Services offered through DigiDoctor

1) What are the services currently available through DigiDoctor?

All doctors will be able to e-sign online and access any digital medical records available on NDHM.

2) When will I be able to access electronic health records of my patients?

Electronic records will be accessible as soon as any health facility goes digital

3) What is the process for tele-consulting through DigiDoctor?

Tele-consulting services will be offered in Phase II. Please visit https://nha.gov.in/ndhm for more information.

Fraudulent Practices

1) What are the policies in place to prevent fraud on the website?

Falsification of information or misuse of account shall carry stringent penalties. Doctors will also need to abide by the rules of conduct placed by various services they are utilizing through DigiDoctor.

2) What can I do if I have information of fraudulent usage of DigiDoctor?

Please call 1800-11-4477 / 14477 or email us on ndhm@nha.gov.in

Technical Issues

1) I forgot my password, what should I do?

Please reset your password.

2) How do I change my password?

Please update your Health ID password.

3) I am having issues with the application whom do I need to contact?

Please call 1800-11-4477 / 14477 or email us on ndhm@nha.gov.in

Grievances

1) I wish to register a grievance. What should I do?

Please call 1800-11-4477 / 14477 or email us on ndhm@nha.gov.in

Health Facility Registry


1) What is the National Digital Health Mission?

The National Digital Health Mission (NDHM), is a Government of India initiative, aimed at developing the backbone for a unified digital health infrastructure. Among other objectives, NDHM seeks to bridge the gap amongst multiple stakeholders that are a part of the healthcare ecosystem.

2) What is the Health Facility Registry?

The Health Facility Registry (HFR) is a comprehensive repository of health facilities of the country across different systems of medicine. It includes both public and private health facilities including hospitals, clinics, diagnostic laboratories and imaging centers, pharmacies, etc. It is one of the fundamental modules of the “National Digital Health Mission” and is a key building block needed to support the unified digital health ecosystem of the country.

3) Is it mandatory to register in the Health Facility Registry?

Registration on the NDHM portal is not mandatory, it is optional and completely voluntary. However, to avail various benefits arising out of registration, it is highly recommended. Registration will enable health facilities to get connected to India’s digital health ecosystem and gain access to a host of digital services through the NDHM platform.

4) Are there any benefits of registering in the Health Facility Registry?

There are several benefits of registering in the Health Facility Registry. Some of the benefits are listed below:-

  • Building trust and reputation
    • Listing on national platform of verified health facilities
  • Ease of access for individuals
    • Automatic listing of the health facility on search engines with geolocation
  • Ease of doing business
    • Paperless registration and renewal of licenses
    • Ease in empanelment with insurance agencies, TPAs
  • Go smart with paperless operations
    • Provide digital health records to patients
  • Telemedicine readiness
    • Get patients from all over the country

5) Who can register in the Health Facility Registry?

The Health Facility Registry is open to registration of all health facilities in India belonging to Modern Medicine (Allopathy), Dentistry, Physiotherapy, Ayurveda, Unani, Siddha, Homeopathy and Sowa-Rigpa systems of medicine. The facility details will be checked by the officials, and approval given before they are visible to the public.

6) Will my personal information be secure?

The HFR is highly secure and makes use of several inbuilt industry leading security mechanisms. The personal information of the Applicant is store in the Health ID application. The facility contact person details are further available only to the administration for official communication and not displayed to the public. The contact details displayed to the public are clearly marked as “For display to public” while filling in the registration form. Furthermore, no information is shared without explicit consent of the information owner. All the data is transmitted over Hypertext Transfer Protocol Secure (HTTPS) for secure communication and there is focus on data confidentiality, robustness, and data integrity.

7) What should I do if I need more functionalities that are not currently available in the HFR?

The main aim of the NDHM initiative is to enable the facilities to be part of a national platform. Additional functionalities will be released in subsequent stages and made available to all facilities equally. In case specific additional functionality is sought, they can be added by contacting the technical team for support and interoperability requirements

8) What are the data standards being used?

NDHM has proposed to use the FHIR Release 4 health data standard for interoperability and data exchange

9) Why do we need to have a Health ID to register in the Health Facility Registry?

The Health ID is an authentication mechanism that allows users to access various modules on the NDHM Portal without having the need to enter user credentials at multiple places. It essentially ensures that no unauthorized person is able to access the health facility details.

10) What do I need for registering in the Health ID?

A user needs to register using his Aadhaar and his/her registered mobile number linked to the Aadhaar. Once registered, he/she will be automatically directed to the HFR module.

11) I want to create / edit my facility’s credentials in the Health Facility Registry. What is the procedure for the same?

Once a facility has been approved for listing in the HFR, a Unique Facility ID will need to be generated by the user. After this process, a user can update basic details about the facility. However, any change in facility name, address and other essential will need to be verified by the officials before it is reflected publicly.

In case you require assistance, you may contact the NDHM helpdesk by clicking on Contact us.

12) How much time will the verification take?

The entire verification process will take place within 10 working days from the day you submit your application for verification. If the verification is successful you will receive a confirmation on your registered contact details. If the verification is unsuccessful due to any reason, you will be informed about the problem and the corrective action needed from your side to resubmit and continue the process for successful registration.

13) How much time it will take to enter the information?

Time taken to enter the information is subjective and is dependent on information being readily available in the form of supporting address proof documents, internet speed. However, if you have all information and supporting documents available you should be able to complete your registration within 30 minutes and submit for approval. The time required for a small facility will be less as compared to the time required for a large hospital.

14) I am having issues, whom do I need to contact?

Please contact the NDHM help desk using the Contact Us page. You may also contact us through the
Toll-FreeHelpline : 1800-11-4477 / 14477

Electronic Medical Records


1) What is EMR?

By definition, an Electronic Medical Record (EMR) is a digital version of a patient’s clinical history from a SINGLE facility.

The web EMR, a reference application provided by NDHM, is a light weight, easy to use application with sufficient functions to capture important clinical details about the patient’s care in a facility.

It is to be noted that this application does not provide advanced features like Clinical decision support (CDS), Computerized Physician Order Entry (CPOE), Clinical Pathways etc.

2) How does the EMR work in the context of the NDHM?

EMR would act as the primary source of clinical information for the patients registered in your facility, if you have registered as a HIP. The patient’s clinical information will be linked to their Health ID. The clinical information can further be shared with other Healthcare facilities after the patient provides consent. The patient can provide consent to share specific records or all records from a specific facility, with other entities of the health ecosystem, like doctors, facility providers, wellness centres, insurance companies and TPA’s.

3) How will the EMR help in recording clinical information for patient?

National Digital Health Mission has identified 5 clinical documents that is captured as part of any patient’s clinical encounter with the facility. The number of documents recorded will depend upon the type of encounter. The clinical documents that are available for capture are:

  • Diagnostic Report for Laboratory
  • Diagnostic Report for Imaging\ Radiology
  • Doctor Prescription*
  • Outpatient Department Consultation Notes
  • Patient Discharge Summary

No specific intelligence is built into EMR to restrict which documents are recorded for a particular visit type and the user will make the choice based on the different scenarios.

* Prescriptions in the EMR application only support OPD and Take-Home Medication for discharged Inpatients. Inpatient Prescription is not handled in this version.

4) Where will the clinical information be stored?

A large hospital or a public health program (like RCH) could hold the records of patients in long term storage on premises or in the cloud as per its own policies.

Smaller diagnostic centers / clinics may use a specialized health repository provider who provides software solutions to help issue documents to patients and hold the same in long term storage.

5) How can I see the clinical history of a patient recorded in my facility?

EMR application has a built-in clinical history viewer where doctors can view clinical history recorded within the facility. The clinical history will include all or some of the 5 documents mentioned in point 3 above, as prescribed by NDHM. However, this information will be available across all the encounters that the patient had with the registered facility.

6) How can I see clinical history of a patient recorded in other facilities that the patient has visited in the past?

The EMR application also has a viewer for viewing clinical records for a patient that were recorded outside your facility. The clinical information can be viewed in a HTML format in a “read only mode”.

The duration for a read only operation will be governed by the consent accorded/given by the patient and can be revoked at any point of time, in the read only time slot.

7) Can I store radiology images of patients that has been performed outside of my facility?

The EMR web application only allows to store a PDF/ JEPG/PNG type of document which would ideally be the clinical interpretation of a radiology procedure. Every upload will represent one individual Radiology procedure. There is provision to attach more than one document to a Diagnostic report be it Lab or Imaging. The only limiting conditions are that each file should not be more than 500 MB and should only be in PDF/JPEG/PNG formats.

Note: The Diagnostic report or laboratory also follows the same design.

8) How is the security of data going to be ensured?

The EMR application is highly secure and makes use of several inbuilt industry leading security mechanisms that encrypt entered information before transmission and receipt. Furthermore, no information is shared without explicit consent of the information owner (Patient).

9) What should I do if I need more functionalities that are not currently available in the EMR?

The NDHM framework is, based on open standards and interoperable with most of the solutions available in the market. It also supports the following major health data standards:

  • FHIR Release 4 - For Interoperability and Data exchange.
  • SNOMED-CT – For codifications of Clinical records
  • ICD-10 (and future updates) – For codification of conditions/ Diagnosis
  • LOINC Standards – For codifications of Lab and Radiology procedures.
  • EHR Standards (2016)

In case specific additional functionality is sought, they can be added by contact the technical team at NHA for support and interoperability requirements.

10) Will I still be a part of the NDHM initiative if I use an EMR other than the one provided? And if so, how can I share clinical information with the Patient.

Healthcare facilities are more than welcome to use proprietary EMR solutions as long as the following conditions are satisfied:

• Health care facility is registered as a HIP (Health Information Provider) with the Facility Registry.

• Proprietary EMR solution needs to conform to Health Data Interchange specifications as specified by NDHM. The Health Data Interchange guidelines can be referred to here https://nrces.in/ndhm/

• The proprietary EMR needs to be able to link with the Health ID portal to generate Health IDs for patients without a Health ID or to validate Health IDs of patients. For more information on how your software vendor can become compliant you could ask them to review the documentation on the NDHM sandbox and register to be able to test their application on the sandbox environment. The sandbox environment can be accessed here https://sandbox.ndhm.gov.in

11) What are the Health data standards being used?

NDHM has proposed to use the following Health Data standards:

  • FHIR Release 4 - For Interoperability and Data exchange
  • SNOMED-CT – For codifications of Clinical records
  • ICD-10 (and future updates) – For codification of conditions/ Diagnosis
  • LOINC Standards – For codifications of Lab and Radiology procedures.
  • EHR Standards (2016)

12) Can I record clinical information if I am not comfortable using the Health Data standards prescribed by NDHM?

During the initial phase of launch, NDHM is offering flexibility to facilities, to record data in a text format, so that digital records can be easily maintained. In addition, NDHM also provides tools to search and lookup functions for medical terminology, that also assist users to quickly and efficiently achieve complete compliance to specific standards.

13) Can I edit clinical information that has been created by me at a later point of time?

Data once submitted cannot be updated or deleted. This is as per the nonrepudiation policy adopted by NDHM,

14) What do I need to do to share clinical data with the patient?

A patient’s clinical records will be automatically linked to their Health ID at the time of registration at a facility. Patients can search and view their records in a given facility, where they have an encounter registered, using a Personal Health Record application.

15) I want to create / edit my credentials. What is the procedure for the same?

User ID’s for doctors and facilities will be stored in the DigiDoctor and the Facility Health Registry respectively. Please click on the link below or contact the NDHM helpline.

Link for FAQ of DigiDoctor: https://doctor.ndhm.gov.in

Link for FAQ of Health Facility Registry: https://facility.ndhm.gov.in

Link for FAQ of Health ID: https://healthid.ndhm.gov.in

NDHM Helpline Options: Toll Free Number (24/7): (1800-111-4477)

16) I am having issues with the application whom do I need to contact?

Please contact the NDHM help desk. You can choose any of the following options to contact

Toll Free Number (24/7):(1800-11-4477 / 14477)