Frequently Asked Questions

NDHM


1) What is the National Digital Health Mission?

The National Digital Health Mission (NDHM), is a Government of India initiative, aimed at developing the backbone for a unified digital health infrastructure. Among other objectives, NDHM seeks to bridge the gap amongst multiple stakeholders that are a part of the healthcare ecosystem.

2) What are the benefits for registering in NDHM?

a. The implementation of NDHM is expected to significantly improve the efficiency, effectiveness, and transparency of health service delivery overall.
b. Patients will be able to securely store and access their medical records (such as prescriptions, diagnostic reports, and discharge summaries), and share them with health care providers to ensure appropriate treatment and follow-up.

3) I wish to register a grievance. What should I do?

Please register your grievance on grievance.ndhm.gov.in or call at our toll free number 1800-11-4477 / 14477 or you may send your grievance via post on given below address

To,
Grievance Redressal officer
National Digital Health Mission,
National Health Authority, 9th floor,
Tower1 Jeevan Bharti Building, Connaught Place, New Delhi- 110001

4) How to become a part of the NDHM Ecosystem?

If you are an integrator who would like to be a part of the ecosystem, kindly register for Sandbox access here https://sandbox.ndhm.gov.in/

5) Who can enroll on NDHM?

All entities/individuals as per the clause 2 of the health data management policy of NDHM https://ndhm.gov.in/publications/policies_regulations/health_data_management_policy . can enroll in the NDHM.

6) Is enrolling on NDHM compulsory?

No. Participating in NDHM is completely voluntary.

7) Are my health records safe and secure on NDHM Systems?

NDHM does not store any of your health records. Your health records are stored with healthcare information providers as per their retention policies and are shared over the NDHM network with encryption mechanisms only after your express consent.

8) Is there a fee involved for registration in NDHM systems?

There is no fee for registration in the NDHM systems.

9) How will my data be used by the government?

Anonymous records can be used by the government to make data driven public policy decisions. However, no individual’s information and health data shall be shared without their consent.

10) Will my records be shared with other doctors or health facility without my permission?

No, your records will be shared with the doctor or health facility only after your consent. In your consent you can customize and edit the permissions in terms of duration, type of records visible.

11) Can I opt out of NDHM ecosystem?

The user will have the option to deactivate/reactivate/delete the health ID/PHR address

Health ID


1) What is NDHM ?

The National Digital Health Mission (NDHM) aims to develop the backbone necessary to support the integrated digital health infrastructure of the country. It aims to bridge the existing gap amongst different stakeholders of healthcare ecosystem through digital highways.

2) What is a Health ID?

Anyone who wishes to participate in NDHM and have their health records available digitally must start by creating a Health ID. Health ID is a randomly generated 14 digit number used for the purposes of uniquely identifying persons, authenticating them, and threading their health records (only with their informed consent) across multiple systems and stakeholders.

3) What is a PHR Address?

PHR (Personal Health Records) Address is a self declared username that is required to sign into a Health Information Exchange & Consent Manager (HIE-CM). Each Health ID will require linkage to a consent manager to enable data sharing. Currently, all Health ID users can generate their own PHR Address during Health ID sign up.

4) What is HIE - CM?

Health Information Exchange & Consent Manager (HIE-CM) refers to consent manager that enables consent management, and sharing & linking of personal health records for a user. NDHM has rolled out its own HIE-CM (NDHM Health Records Application). You can use your Health ID to sign up on the HIE-CM (NDHM Health Records Application). Multiple consent managers are likely to be available for patients to choose from in the near future.

5) How do I get a Health ID?

You can get a Health ID by self-registration on the Health ID web portal or by downloading NDHM Health Records application from the Google Playstore. You can register here (https://healthidbeta.ndhm.gov.in/register) or download the Mobile application here (https://play.google.com/store/apps/details?id=in.ndhm.phr&hl=en_IN&gl=US) You may also request for creation of your Health ID at a participating health facility, which may include public/private hospitals, community health centre, health and wellness centres across India.

6) What all do I need to register for a Health ID?

For Health ID creation through Mobile Number- Name, Year of Birth, Gender, Address, Mobile Number For Health ID creation through Aadhaar- Name, Year of Birth, Gender, Address, Mobile Number, Aadhaar Number

7) Is Aadhaar mandatory to create a Health ID?

No. The process of generation of Health ID involves voluntary usage of Aadhaar. If you do not want to use your Aadhaar for Health ID creation, you can simply use your Mobile Number accompanied with self declared information.

8) My Mobile Number is not linked to my Aadhaar Number. How do I authenticate my Aadhaar for Health ID creation?

If you use your Aadhaar Number to create your Health ID on the Health ID portal, an OTP will be sent to the Mobile Number linked to your Aadhaar. If your Aadhaar is not linked to any mobile number, it is suggested that you visit the nearest participating facility, and opt for biometric authentication using Aadhaar Number. After successful authentication, you will obtain a Health ID at the facility itself.

9) Can I use ID documents other than Aadhaar for Health ID creation?

Currently, NDHM supports Health ID creation via Mobile or Aadhaar. NDHM will soon roll out features that will support Health ID creation with other ID documents such as PAN card, Driving Licence, etc. in assisted mode at participating health facilities

10) Why can’t Aadhaar be used as a Health ID and why is an independent identification number required?

The Section 7 of the Aadhaar and Other Laws (Amendment) Act, 2019 clearly states that “Every Aadhaar number holder to establish his identity, may voluntarily use his Aadhaar number in physical or electronic form by way of authentication or offline verification, or in such other form as may be notified, in such manner as may be specified by regulations.” The Aadhaar Act provides for the use of Aadhaar number as proof of identity of a person, subject to authentication. However, the mandate of mandatory linkage of Aadhaar is restricted to availing only Direct Benefits Transfers (DBTs) and it can’t be for any other purpose. Thus, Aadhaar number holders may only voluntarily use Aadhaar Number to establish their identity. Therefore, a distinct, independent, unique identifier is required to be identified as a Health ID and hence, the health ID is different from the Aadhar ID and one should not be confused for the other. In the pilot, Health ID can be created and linked to the Aadhaar or an individual’s mobile number, as per his/her convenience. NDHM is working towards introducing more ID documents to allow users to create their Health ID using other ID documents such as Driving License, PAN Card, Passport etc. Currently, Health ID is also linked to a PHR Application using easy to remember Health ID alias / PHR Address (e.g. xyz@ndhm) which enables a user to access/share health records and provide/revoke consent for data sharing. Going forward, it is proposed to make e-KYC mandatory for creation of Health ID and discontinue Health ID creation via mobile as a move towards creating a trustable and verified ID.

11) Is my Health ID unique?

Your Health ID is created by using your basic details in addition to your Mobile Number or Aadhaar Number. Your Health ID will be unique to you, and you will have the option to link all your health records to the Health ID. You can also choose to create multiple IDs to link different sets of health records with different Health IDs, however, it is recommended that you create only one Health ID.

12) Why does NDHM allow a user to have multiple health IDs?

NDHM associates high value with a user’s privacy. NDHM believes that users are rightful custodians of their data, and can make rational decisions associated with its use. Given that healthcare is a sensitive subject, NDHM does not want to restrict users from linking different sets of health data with different Health IDs. For instance, if a user wants to use a separate Health ID to access data related to their sexual history, NDHM will allow for such use.
However, in order to establish a better continuum of care, it is recommended that users create & use only one Health ID. A unified longitudinal health history linked to a single Health ID can lead to informed healthcare decisions for a user.

13) How long will the registration take?

Complete registration takes less than 10 minutes as you are only required to fill your basic details, and authenticate your Mobile Number or Aadhaar Number.

14) Do I have to submit any physical documents?

As part of the existing process, you are not required to submit any physical documents anywhere. Enrolment of Health ID is paperless and hassle free. NDHM will soon be rolling out a feature to support Health ID creation in low resource settings in a paper based manner. However, the scope of the said process may be restricted only to delivery of government health benefit schemes.

15) Are my health records safe and secure?

NDHM does not store any of your health records. Your health records are stored with healthcare information providers as per their retention policies, and are shared over the NDHM network with encryption mechanisms only after your express consent

16) What do I do if I forget my password?

You may login to your Health ID through Mobile OTP or Aadhaar linked Mobile OTP, as applicable, and set a new password. In case of persisting issues, please contact us at ndhm@nha.gov.in or call us on our toll free number - 1800-11-4477 / 14477

17) I have entered incorrect Password three times, and I am unable to login now

If you have been locked out of your Health ID account via Password, you can try other modes of authentication for login. One method of authentication (Password/ Mobile OTP/ Aadhaar OTP) gets disabled for 12 hours) on three consecutive incorrect attempts at a time. In this case, you can use the remaining methods to login, as applicable. However, you will not be able to login for 12 hours after you have been locked out from all three methods of login.

18) I no longer want to participate in NDHM. Can I delete my Health ID?

NDHM now supports a feature that enables any participating user to opt out of the NDHM ecosystem. On availing the feature, a user can permanently delete or temporarily deactivate their Health ID. In case of deactivation, a user can later choose to reactivate their Health ID.
On deletion, your Health ID will be permanently deleted, along with all your demographic details. You will not be able to retrieve any information tagged to your Health ID in future. You will never be able to access NDHM applications or any health records over the NDHM network with your deleted Health ID.
On deactivation, you will lose access to all NDHM applications for the period of deactivation. Until you reactivate your Health ID, you will not be able to share your Health ID at any health facility or share your health records over the NDHM network.

NDHM Health Records (PHR)


1) Where can the application be downloaded from?

The NDHM Health Records application can be downloaded from the Google play store or by this link: https://play.google.com/store/apps/details?id=in.ndhm.phr

2) What is a personal health record?

A personal health record, or PHR, is an electronic application through which patients can maintain and manage their health information (and that of others for whom they are authorized) in a private, secure, and confidential environment.

3) Can health ID/PHR address be created on this application?

Yes, health ID/PHR address can be created on this application.

4) How to login into the application?

User can login using their Health ID/ PHR address and password?

5) What to do if I forgot my username or password?

Both username and password can be recovered by entering your details as asked by the application, if not resolved by this please contact us at ndhm@nha.gov.in or call us at our Toll Number 1800-11-4477 / 14477.

6) Can I create multiple PHR address through one NDHM Health Records Application?

Yes, multiple PHR address can be created by using one mobile number. And for creating unique health IDs Aadhaar number can be entered which will also make health ID creation easier as it will autofill some field of the form.

7) Will there be any charges to register on NDHM Health Records Application or use the services offered?

No, the application is free for the citizens and the services are non-chargeable.

8) How can I get my health records from the hospital to my application/phone?

By searching and linking with the health facility you can fetch your health records from the particular facility on the mobile application.

9) Will the shared records stay with the doctor forever?

No, viewing duration can be customized prior to sharing the records. The records can only be visible to the doctor once the user has given their consent.

10) Can I manually upload my health records to the NDHM health records application?

Yes, the user can upload their scanned reports to NDHM compliant health lockers via NDHM health records (PHR application).

11) Is the data uploaded on the application secure?

The patient will be the owner of all the data, he/she will have all the rights to manage it. The health lockers integrated with NDHM can also be used for keeping the health records secure in the lockers.

12) Is all my health-related information going into the NDHM health records application?

No, only the records created and uploaded by the doctors and the user themselves will be on the mobile application.

13) Can I opt out of NDHM ecosystem?

The user will have the option to deactivate/reactivate/delete the health ID

14) Can my health care providers access my PHR to coordinate my health care?

Yes, but only after taking consent from the user, without the user’s consent no-one can access the health records..

15) How can health ID be linked with the health facilities?

By searching and clicking on “link” button in the PHR application linking can be done. Users can also scan the QR code displayed at the health facilities which will automatically link and authenticate health ID/PHR address with the health facility.

16) Can I link my health records on my own?

Yes, user can link their health records using patient initiated linking which is a functionality provided in NDHM Health Records (PHR) application. Health records linking can also happen at the health facility whenever an individual visits the hospital and creates Health ID, post individual’s consent.

17) Will my records be shared with other doctors or health facility without my permission?

No, your records will be shared with the doctor or health facility only after your consent. In your consent you can customize and edit the permissions in terms of duration, type of records visible.

Healthcare Professionals Registry (HPR)


1) What is the Healthcare Professionals Registry?

Healthcare Professionals Registry is a comprehensive repository of all healthcare professionals involved in delivery of healthcare services across both modern and traditional systems of medicine. Enrolling in the Healthcare Professionals Registry will enable them to get connected to India’s digital health ecosystem

2) Who can enroll in the Healthcare Professionals Registry?

Various categories of healthcare professionals either directly or indirectly providing health services across modern and traditional systems of medicine can enroll on Healthcare Professional ID. Applications for enrolment in the registry will be verified by the appropriate authorities

3) How to enroll in the Healthcare Professionals Registry?

Enrollment is a simple process requiring 10-15 minutes if all documents are readily available. The applicant needs to authenticate and generate a Healthcare Professional ID. Using this the applicant will login to fill the application form consisting of basic demographic details, registration details, educational qualifications, and place of work. Post submission, this information will be verified by respective governing body under which the healthcare professional is registered and then account activated if all information is correct.
The applicants are advised to keep their Registration Certificate, Degree/Diploma and Proof of Employment (in case of government employees) ready before starting the enrollment process.

4) What are the benefits of registering in Healthcare Professionals Registry?

Healthcare Professionals enrolling in HPR will have access to several benefits. Some envisaged benefits are covered below and more such benefits will be added over time as adoption of the NDHM ecosystem increases.
● Online presence and discoverability: professionals can share specializations, educational background etc. for patient view. Verified profiles on a national platform instill trust
● Faster Registration, License Renewal and NOC Issuance with councils and other governing bodies
● Seamless employment and credentials verification by employers and health facilities when onboarding
● Digital Health Records: Consented access to electronic medical records with seamless retrieval
● Ability to go paperless through e-signature on diagnostic reports, discharge summaries, prescriptions etc.
● Telemedicine: Eligible healthcare professionals may treat patient remotely through telemedicine

5) Is enrolling in Healthcare Professionals Registry compulsory?

Enrolling in Healthcare Professionals Registry is voluntary. However, government healthcare professionals such as doctors will be required to enroll in the Healthcare Professionals Registry, in case the government health facility is participating in NDHM and the facility requires the healthcare professionals to be onboarded

6) Is there a fee involved for registration in Healthcare Professionals Registry?

There is no fee for registration in the Healthcare Professionals Registry or for generating a Healthcare Professional ID.

7) I am not working currently. Can I enroll in the Healthcare Professionals Registry?

Yes, healthcare professionals who are registered with their respective councils but are not practicing can enroll.

8) Healthcare professionals are mandated to register with their respective councils. Is there a need to enroll in the Healthcare Professionals Registry again? Why can’t Healthcare Professionals Registry accounts be issued to all automatically?

The Healthcare Professionals Registry will not replace existing registration issued by respective councils. It will provide additional digital services to the enrolled professionals and will be their primary identifier under the National Digital Health Ecosystem. If professionals wish to avail of these services, they may do so by enrolling in HPR. Further, the processes for registration vary greatly by state, hence a separate enrollment in the Healthcare Professionals Registry is required to capture a standard set of attributes.
The processes for registration across Councils/ Registrars/ Boards of various states are presently in the process of getting streamlined, and we are working closely with the councils to integrate all systems. In the future, this is envisaged to be a seamless process.

9) Who is the registration authority overseeing enrolment in the Healthcare Professionals Registry?

The councils /registrars/ boards at both national and state level for different categories of healthcare professionals verify the enrollment. National Medical Commission (NMC), Dental Council of India (DCI), National Commission for Indian System of Medicine (NCISM) are some of the bodies overseeing enrolment along with the respective State Councils/ Registrars/ Boards.

10) What is the role of National Health Authority in the Healthcare Professionals Registry?

National Health Authority (NHA) is implementing the National Digital Health Mission (NDHM). NDHM focuses on developing the technological backbone for India’s digital ecosystem. Healthcare Professionals Registry is a key building block of NDHM under the purview of NHA.

11) What are the rules that professionals in the Healthcare Professionals Registry need to abide by?

The Healthcare Professionals Registry shall act as a single source of truth for all healthcare professionals in the country. Falsification of information or misuse of account shall carry stringent penalties. Further, these healthcare professionals will also need to abide by the rules of conduct placed by various services they are utilizing through the registry.

12) What is being done to spread awareness of the Healthcare Professionals Registry?

Information, Education and Communication (IEC) campaigns are being designed and rolled out by NHA in conjunction with the concerned authorities at the state and national level. Integrations with existing digital applications managed by various entities will be used to accelerate adoption.

Data Security & Protection

13) Is my data in the Healthcare Professionals Registry secure?

Healthcare Professionals Registry is highly secure and makes use of several inbuilt industry leading security mechanisms. All the data is transmitted over Hypertext Transfer Protocol Secure (HTTPS) for secure communication and there is focus on data confidentiality, robustness, and data integrity.

14) What personal information is gathered in the Healthcare Professionals Registry?

The Healthcare Professionals Registry follows a minimalistic approach to data collection and only seeks information which is necessary to verify the identity and credentials of a healthcare professional. This includes demographic, contact, registration, academic, and place of work details. These are necessary for validation and to allow healthcare professionals to seek a variety of services online.

15) Once I create my account, will my information be visible to everyone?

Healthcare professionals can choose if they want their profile to be public and can also control the information to be visible to all. They will however need to abide by the guidelines of the respective council/governing body under which they are registered.

16) Who can access my data on the Healthcare Professionals Registry?

Only publicly visible information can be accessed by third parties. The administration, verifiers of the respective council, governing body under which the healthcare professional comes also have access to the data.

17) Will Healthcare Professionals Registry use my records to regularly communicate with me?

The data will be used to contact healthcare professionals sparingly and only to share important information.

18) How will my data be used by the government?

Anonymous records can be used by the government to make data driven public policy decisions. However, no individual’s information shall be shared without their consent.

Account Related

19) My name has changed/ my name isn’t identical on all my records. Can I register in the Healthcare Professionals Registry?

Yes, you can submit your application in Any changes in records will need to be approved by the Council/ Registrar/ Board.

20) Is it mandatory to fill all fields in the Healthcare Professionals Registry?

All starred fields are mandatory. They allow us to cross check the information provided.

21) Do I need to update all qualifications I possess?

It is advisable to include your academic qualifications which have been registered with the respective council/governing body.

22) Once I am registered in a specialty, does it mean I cannot do procedures outside my specialty?

The Healthcare Professionals Registry does not restrict any healthcare professional based on the information provided in the enrolment form. Licensing and governance will continue to remain the responsibility of the appropriate governing council or body, while the registry platform will only provide digital services.

23) If I work in more than one hospital, can I list all the hospitals?

Yes. There is a functionality within the Healthcare Professionals Registry that will allow professionals to link their records to that of one or more facilities. Applicants are encouraged to list all the facilities they work in.

24) What happens once I submit my application online?

Post-submission, the application is verified by the appropriate governing council (e.g., a doctor’s application will be verified by the State Medical Council, a dentist’s application will be verified by the State Dental Council). If any discrepancies are noted or changes to be made, the user will be notified. Once the application is approved, an activated Healthcare Professionals ID is granted. Discrepancies are likely to delay account activation.

25) Can I edit my personal information?

All personal information can be edited as and when necessary.

26) How often should I update my account?

We suggest that the account be updated every 6 months or annually.

Fraudulent Practices

27) What are the policies in place to prevent fraud on the website?

Falsification of information or misuse of account shall carry stringent penalties. Healthcare professionals will also need to abide by the rules of conduct placed by various services they are utilizing through the Healthcare Professionals Registry.

28) What can I do if I have feedback of fraudulent usage of the Healthcare Professionals Registry?

Please share your feedback on https://grievance.ndhm.gov.in or call 1800 11 4477

Technical Issues

29) I forgot my Healthcare Professional ID, what should I do?

To reset your password, please select the ‘Forgot your HP ID’ option on https://hprid.ndhm.gov.in/login and follow the mentioned instructions.

30) How do I change my password?

To change your password, please login at https://hprid.ndhm.gov.in/login and select the ‘Change Password’ option from your profile. Enter your new password, then choose a confirmation mechanism such as via mobile OTP, Aadhaar OTP, or old password

Grievances

31) I am having issues with the application whom do I need to contact?

Please register your grievance on https://grievance.ndhm.gov.in or call 1800 11 4477

Health Facility Registry (HFR)


1) What is the Health Facility Registry?

The Health Facility Registry (HFR) is a comprehensive repository of health facilities of the nation across different systems of medicine. It includes both public and private health facilities including hospitals, clinics, diagnostic laboratories and imaging centres, pharmacies, etc. Enrolling in the Health Facility Registry will enable them to get connected to India’s digital health ecosystem

2) Who can enrol in the Health Facility Registry?

The Health Facility Registry is open to registration of all health facilities in India providing healthcare services across both modern and traditional systems of medicine such as Modern Medicine (Allopathy), Dentistry, Physiotherapy, Ayurveda, Unani, Siddha, Homeopathy and Sowa-Rigpa systems of medicine.
Applications for enrolment in the registry will be verified by the appropriate officials, and once the facility details have been verified, approval will be given before they are visible to the public.

3) How to enrol in the Health Facility Registry?

Enrolment is a simple process requiring 20-30 minutes if all information is readily available. The facility manager first needs to authenticate and generate a Healthcare Professional ID. Using this the applicant will login to fill the application form of the Health Facility Registry and complete the registration form. Post submission a Facility ID will be generated, and the information of the facility will need to be verified by respective State/UT government officials.
The applicants are advised to keep clear photographs of their health facility – building photograph and board photograph ready.
The applicants are also advised to keep their Address Proof (in the case of private and public private partnership facilities) ready before starting the enrolment process. The address proof may include CEA registration certificate, electricity bill, water bill, landline telephone bill, rent agreement, title deed, property/land record, any other proof as accepted by the respective State/UT authorities.

4) How much time it will take to enter the information?

Time taken to enter the information is subjective and is dependent on information being readily available in the form of supporting address proof documents, internet speed. However, if you have all information and supporting documents available you should be able to complete your registration within 20-30 minutes and submit for approval. The time required for a small facility will be less as compared to the time required for a large hospital.

5) How much time will the verification take?

The facilities verification for existence is usually completed within 10 working days from the day of submission of application. However, the final timeline is dependent on successful verification by respective State/UT administration. If the verification is successful, a confirmation on the registered email id and registered mobile number is sent. If the verification is unsuccessful due to any reason, information about the problem and the corrective action needed to resubmit and continue process for successful registration is communicated.

6) Why do we need to have a Healthcare Professional ID to register in the Health Facility Registry?

The Healthcare Professional ID is an authentication mechanism that allows users to access various applications in the NDHM, without having the need to enter user credentials at multiple places. It essentially ensures that no unauthorised person can access the health facility details.

7) What are the benefits of registering in Health Facility Registry?

Healthcare Professionals enrolling in HPR will have access to several benefits. Some envisaged benefits are covered below and more such benefits will be added over time as adoption of the NDHM ecosystem increases.
● Online presence and discoverability: facilities can share about their specialities available and services offered, address, contact details and geo-location enabling easier access for individuals
● Building trust and reputation: Listing on national platform of verified health facilities
● Ease of doing business: Paperless registration and renewal of licenses, ease in empanelment with insurance agencies and TPAs
● Digital Health Records: Consented access to electronic medical records with seamless retrieval
● Ability to go paperless through e-signature on diagnostic reports, discharge summaries, prescriptions etc.
● Telemedicine: Eligible healthcare facilities may treat individuals remotely through telemedicine

8) Is enrolment in Health Facility Registry compulsory?

Enrolment in Health Facility Registry is voluntary. However, government health facilities would be required to enrol in the Health Facility Registry, where the respective state/UT government participating in the NDHM requires them to do so.

9) I want to update my facility’s details in the Health Facility Registry. What is the procedure for the same?

Once a facility has been approved for listing in the HFR, a facility manager can update basic details about the facility by logging in at https://facility.ndhm.gov.in using Healthcare Professional ID. However, any change in facility name, address and other essential information will need to be verified by the officials before it is reflected publicly.

10) What is the role of National Health Authority in the Health Facility Registry?

National Health Authority (NHA) is implementing the National Digital Health Mission (NDHM). NDHM focuses on developing the technological backbone for India’s digital ecosystem. Health Facility Registry is a key building block of NDHM under the purview of NHA.

11) What are the rules that facilities in the Health Facility Registry need to abide by?

The Health Facility Registry shall act as a single source of truth for all health facilities in the country. Falsification of information or misuse of account shall carry stringent penalties. Further, these health facilities will also need to abide by the rules of conduct placed by various services they are utilizing through the registry.

12) What is being done to spread awareness of the Health Facility Registry?

Information, Education and Communication (IEC) campaigns are being designed and rolled out by NHA in conjunction with the concerned authorities at the state and national level. Integrations with existing digital applications managed by various entities will be used to accelerate adoption.

13) What should I do if I need more functionalities that are not currently available in the HFR?

The main aim of the NDHM initiative is to enable the facilities to be part of a national platform. Additional functionalities will be released in subsequent stages and made available to all facilities equally. In case specific additional functionality is sought, please contact the technical team for support.

Data Security & Protection

14) Is my data in the Health Facility Registry secure?

Health Facility Registry is highly secure and makes use of several inbuilt industry leading security mechanisms. All the data is transmitted over Hypertext Transfer Protocol Secure (HTTPS) for secure communication and there is focus on data confidentiality, robustness, and data integrity.

15) Who can access my data on the Health Facility Registry?

Only publicly visible information can be accessed by third parties. The administration/ verifiers/ governing body under which the health facility comes also have access to the data.

16) Will Health Facility Registry use my records to regularly communicate with me?

The data will be used to contact healthcare facilities sparingly and only to share important information.

17) How will my data be used by the government?

Anonymous records can be used by the government to make data driven public policy decisions. However, no facility’s information shall be shared without its consent.

Account Related

18) Is it mandatory to fill all fields in the Health Facility Registry?

All starred fields are mandatory. They allow the verifier to cross check the information provided.

19) If we have more than 1 doctor, can we see a list of all of them in the dashboard?

Yes. There is a functionality within the Health Facility Registry that will allow facilities to link to healthcare professionals working with them. The declaration of association can be initiated by either the doctor or the facility and needs to be approved by the other side.

20) What happens once I submit my application online?

Post-submission, the application is verified by the respective authorities. If any discrepancies are noted or changes require to be made, the user will be notified. Once the application is approved, the facility is discoverable and available across the NDHM ecosystem. Any discrepancies in the application are likely to delay account activation.

21) How often should I update my account?

We suggest that the information be updated annually, or as per the policies laid down by any entities providing services to facilities in the Health Facility Registry

Fraudulent Practices

22) What are the policies in place to prevent fraud on the website?

Falsification of information or misuse of account shall carry stringent penalties. Healthcare facilities will also need to abide by the rules of conduct placed by various services they are utilizing through the Health Facility Registry.

23) What can I do if I have feedback of fraudulent usage of the Health Facility Registry?

Please share your feedback on https://grievance.ndhm.gov.in or call 1800 11 4477

Technical Issues

24) I forgot my Healthcare Professional ID, what should I do?

To reset your password, please select the 'Forgot your HP ID option on https://hprid.ndhm.gov.in/login and follow the mentioned instructions

25) How do I change my password?

To change your password, please login at https://hprid.ndhm.gov.in/login and select the 'Change Password' option from your profile. Enter your new password, then choose a confirmation mechanism such as via mobile OTP, Aadhaar OTP, or old password

Grievances

23) I am having issues with the application whom do I need to contact?

Please register your grievance on https://grievance.ndhm.gov.in or call 1800 11 4477

Electronic Medical Records (EMR)


1) What is an Electronic Medical Records Application?

EMR solution is a digital version of a patient's chart and it contains the patient's medical treatment history from a health facility. EMR Solution can be used within a health facility such as hospital/clinic/diagnostic centre to support patient diagnosis and treatment. The application allows doctors to record clinical information specific to each facility.

2) What is the benefit of NDHM Electronic Medical Records Application?

NDHM EMR solution is intended to be used as reference application for the HRPs and HIPs to provide them a 'framework' to digitize patient clinical records and enable sharing these records across the care spectrum, while integrating their HRPs with NDHM Ecosystem.

This solution is built very specifically to provide EMR functionalities only as a reference model in order to achieve consent-based Health Record Exchange under the NDHM Ecosystem. Integrators can download the Source Codes provided by the NDHM to their EMR applications. Refer URL: https://emr.ndhm.gov.in/

NDHM Sandbox


1) I am a developer and want to build a health repository. How do I get started?

Please see the overview of Architecture here . You can see implementer's guide.

2) What is Patient Health Records App?

The Patient Health records App allows a patient to view their health data from the different hospitals, labs and doctors in one place. You can download reference patient Android

App. Download .apk file

3) What exactly do I need to build?

Please refer to implementer's guide section.

4) How do I participate?

Please refer to How do I participate? section.

5) How to become a part of the NDHM Ecosystem?

If you are an integrator who would like to be a part of the ecosystem, kindly register for Sandbox access here - https://sandbox.ndhm.gov.in

6) How do I get the access keys to test the APIs published in Sandbox?

Register on the platform - https://sandbox.ndhm.gov.in and our team will evaluate your application. In case the application is approved, we'll email the client ID and secret to access the APIs.

7) How do I know the workflow / API flows after getting the access keys?

The detailed documentation about the sequence and flow has been documented on website clearly. Our team has done some in-depth webinars which covers every flow for the ecosystem partners. Check the documentation here - https://sandbox.ndhm.gov.in/docs/building_blocks

8) How do I get access to the Health ID APIs on Sandbox?

The Health ID APIs are only available on request for now, the same needs to be separately mentioned in the intent. The committee may evaluate the same and respond accordingly.

9) How do I check my integration? Do I get access to the reference applications to test my flow?

Yes, you can download the PHR application version through the sandbox portal - https://sandbox.ndhm.gov.in/docs/phr_app The access to the HIU reference app can be requested on the email: ndhm.support@nha.gov.in

10) What to do when my integration is completed? What are the next steps?

There is an exit form available on the Sandbox portal, you need to fill the form. After evaluation, our integration team will reach out to you.

11) Is it mandatory to get the functional testing done?

Yes, as per the compliance set for Ecosystem partners all partners need to get the flow tested by our Functional audit team

12) Is it mandatory to show the security audit report to get the Production keys?

Yes, all ecosystem partners need to be compliant to the NHA external ecosystem security policy.

13) What should I do if I have some technical query for my integration?

Raise your concern on devforum and clearly mention your client id.

14) What should I do if my technical query cannot be solved through dev forum?

We strongly suggest posting queries on the forum as the community can come forward and help. Also, your query may also help others in the different stages of integration.

15) Is there any reference documentation for other languages apart from Java?

No, we have currently done the implementation in Java only. You can connect with other integrators who have completed integration in Python and PHP over the community. Re-direct such questions to the dev forum

Grievance


1) What is NDHM Grievance redressal system?

NDHM Grievance redressal system is an online portal used to address the complaints registered from different stakeholders under NDHM. Through this mechanism any one can lodge a complaint or grievance on the portal which will be addressed within a defined time frame.

2) Who can register a grievance?

A complaint can be registered by the any stakeholder who is registered as well as not registered under NDHM.

3) How do I lodge a grievance?

Please register your grievance on grievance.ndhm.gov.in or call at our toll free number 1800-11-4477 / 14477 or you may send your grievance via post on given below address

To,
Grievance Redressal officer
National Digital Health Mission,
National Health Authority, 9th floor,
Tower1 Jeevan Bharti Building, Connaught Place, New Delhi- 110001

4) Do I have to login to register grievance ?

No login required. Grievance can be registered directly by filling the form online.

5) What happens when I lodge a grievance?

A Unique application number will be generated against each grievance case. The case will appear in the NDHM GRO's login for necessary action.

6) How do I track my application?

Grievance can be tracked on the NDHM Grievance redressal portal, using your Unique application number.

7) What will happen to the grievances?

Grievance will be sent to concerned authority/team for investigation and resolution

8) What will happen if the applicant is not satisfied with the resolution provided?

After resolution is provided applicant has the option to reopen the case if not satisfied.

9) What is the Turn Around Time (TAT) to resolve the grievance?

As per the Health Data Management policy the TAT to resolve a grievance is 30 days.

10) Who is NDHM GRO?

NDHM Grievance redressal officer is the Nodal person designated by the NHA to resolve grievance raised by different stakeholders.

11) I am facing difficulty in lodging grievance on the portal, what should I do?

You can also lodge your grievance by calling on our call centre number 1800-11-4477 / 14477