Health Facility Registry FAQ


1) What is the National Digital Health Mission?

The National Digital Health Mission (NDHM), is a Government of India initiative, aimed at developing the backbone for a unified digital health infrastructure. Among other objectives, NDHM seeks to bridge the gap amongst multiple stakeholders that are a part of the healthcare ecosystem.


2) What is the Health Facility Registry?

The Health Facility Registry (HFR) is a comprehensive repository of health facilities of the country across different systems of medicine. It includes both public and private health facilities including hospitals, clinics, diagnostic laboratories and imaging centers, pharmacies, etc. It is one of the fundamental modules of the “National Digital Health Mission” and is a key building block needed to support the unified digital health ecosystem of the country.


3) Is it mandatory to register in the Health Facility Registry?

Registration on the NDHM portal is not mandatory, it is optional and completely voluntary. However, to avail various benefits arising out of registration, it is highly recommended. Registration will enable health facilities to get connected to India’s digital health ecosystem and gain access to a host of digital services through the NDHM platform.


4) Are there any benefits of registering in the Health Facility Registry?

There are several benefits of registering in the Health Facility Registry. Some of the benefits are listed below:-


  • Building trust and reputation
    • Listing on national platform of verified health facilities
  • Ease of access for individuals
    • Automatic listing of the health facility on search engines with geolocation
  • Ease of doing business
    • Paperless registration and renewal of licenses
    • Ease in empanelment with insurance agencies, TPAs
  • Go smart with paperless operations
    • Provide digital health records to patients
  • Telemedicine readiness
    • Get patients from all over the country

5) Who can register in the Health Facility Registry?

The Health Facility Registry is open to registration of all health facilities in India belonging to Modern Medicine (Allopathy), Dentistry, Physiotherapy, Ayurveda, Unani, Siddha, Homeopathy and Sowa-Rigpa systems of medicine. The facility details will be checked by the officials, and approval given before they are visible to the public.


6) Will my personal information be secure?

The HFR is highly secure and makes use of several inbuilt industry leading security mechanisms. The personal information of the Applicant is store in the Health ID application. The facility contact person details are further available only to the administration for official communication and not displayed to the public.

The contact details displayed to the public are clearly marked as “For display to public” while filling in the registration form. Furthermore, no information is shared without explicit consent of the information owner. All the data is transmitted over Hypertext Transfer Protocol Secure (HTTPS) for secure communication and there is focus on data confidentiality, robustness, and data integrity.


7) What should I do if I need more functionalities that are not currently available in the HFR?

The main aim of the NDHM initiative is to enable the facilities to be part of a national platform. Additional functionalities will be released in subsequent stages and made available to all facilities equally. In case specific additional functionality is sought, they can be added by contacting the technical team for support and interoperability requirements


8) What are the data standards being used?

NDHM has proposed to use the FHIR Release 4 health data standard for interoperability and data exchange


9) Why do we need to have a Health ID to register in the Health Facility Registry?

The Health ID is an authentication mechanism that allows users to access various modules on the NDHM Portal without having the need to enter user credentials at multiple places. It essentially ensures that no unauthorized person is able to access the health facility details.


10) What do I need for registering in the Health ID?

A user needs to register using his Aadhaar and his/her registered mobile number linked to the Aadhaar. Once registered, he/she will be automatically directed to the HFR module.


11) I want to create / edit my facility’s credentials in the Health Facility Registry. What is the procedure for the same?

Once a facility has been approved for listing in the HFR, a Unique Facility ID will need to be generated by the user. After this process, a user can update basic details about the facility. However, any change in facility name, address and other essential will need to be verified by the officials before it is reflected publicly.

In case you require assistance, you may contact the NDHM helpdesk by clicking on Contact us.


12) How much time will the verification take?

The entire verification process will take place within 10 working days from the day you submit your application for verification. If the verification is successful you will receive a confirmation on your registered contact details. If the verification is unsuccessful due to any reason, you will be informed about the problem and the corrective action needed from your side to resubmit and continue the process for successful registration.


13) How much time it will take to enter the information?

Time taken to enter the information is subjective and is dependent on information being readily available in the form of supporting address proof documents, internet speed. However, if you have all information and supporting documents available you should be able to complete your registration within 30 minutes and submit for approval. The time required for a small facility will be less as compared to the time required for a large hospital.


14) I am having issues, whom do I need to contact?

Please contact the NDHM help desk using the Contact Us page. You may also contact us through the
Toll-FreeHelpline : 1800-11-4477 / 14477
Email ID : ndhm@nha.gov.in